Terms of Service

1. About Us

Vibrahealth Pte Ltd (“Vibrahealth”, “we”, “our”, or “us”) is a company registered in Singapore.

Vibrahealth is the exclusive Singapore partner for BGREEN sport furniture and an authorised partner for Turtlegym equipment.

2. Acceptance of Terms

By accessing or using our website, visiting our Wellness Lounge, purchasing our products, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

3. Use of Website

Permitted Use:

You may use our website for lawful purposes only, including:

• Browsing information about our products and services
• Booking appointments at our Wellness Lounge
• Contacting us with enquiries
• Making purchases (when available)

Prohibited Use:

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to our systems or data
• Introduce viruses, malware, or other harmful code
• Collect or harvest personal data from other users
• Use automated systems (bots, scrapers) without our permission
• Reproduce, duplicate, or exploit any part of our website for commercial purposes without our consent

We reserve the right to restrict or terminate access to our website for any user who violates these Terms.

4. Products and Services

Product Information:

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate. However, we do not warrant that all information is complete, current, or error-free. Product specifications may vary slightly from those shown.

Wellness Equipment Disclaimer:

BGREEN sport furniture and related products are wellness equipment designed for general fitness and relaxation purposes. They are NOT medical devices and are NOT intended to diagnose, treat, cure, or prevent any disease or medical condition.

The benefits described on our website are based on the technology’s general properties and user feedback. Individual experiences may vary. If you have specific health concerns, consult a qualified healthcare professional before use.

Contraindications:

Our products may not be suitable for everyone. We recommend consulting a healthcare provider if you:

• Are pregnant
• Have a pacemaker or implanted electronic device
• Have had recent surgery
• Have severe heart conditions
• Have acute injuries or inflammation
• Have any condition where vibration may be contraindicated

Arterial Health Snapshot:

The arterial health snapshot offered at our Wellness Lounge is a general wellness indicator only. It is NOT a medical diagnosis and should not be used to make health decisions. Consult a healthcare professional for medical advice.

5. Bookings and Appointments

Free Trial Sessions:

We offer complimentary trial sessions at our Wellness Lounge. These sessions are subject to availability and may be rescheduled or cancelled at our discretion.

Booking Confirmation:

Submitting a booking request does not guarantee an appointment. Your booking is confirmed only when you receive confirmation from our team via phone, email, or WhatsApp.

Cancellation:

If you need to cancel or reschedule, please notify us at least 24 hours in advance. Repeated no-shows may result in booking restrictions.

Walk-Ins:

Walk-in visitors are welcome but may experience wait times. Booking ahead is recommended to ensure we can dedicate time to you.

6. Purchases and Payment

Pricing:

All prices are quoted in Singapore Dollars (SGD) unless otherwise stated. Prices are subject to change without notice. The price at the time of your order confirmation will apply.

Payment:

Payment terms will be communicated during your purchase consultation. We accept various payment methods, which will be confirmed at the time of purchase.

Delivery:

Products are delivered within Singapore only. Delivery and setup are included in the purchase price for standard orders within Singapore. Specific delivery timeframes will be communicated at the time of purchase.

Title and Risk:

Title and risk of loss pass to you upon delivery of the product to your specified address.

7. Warranty

All BGREEN products are covered by the manufacturer’s warranty, administered back-to-back by Vibrahealth as the exclusive Singapore partner.

Equipment Warranty:

• uChair Series (BR1-S, BR2, BH2): 24-month warranty on motor, 12-month warranty on accessories (remote, adapter)
• uSofa: 24-month warranty on motor, 12-month warranty on accessories
• uBed: 24-month warranty on motor, 12-month warranty on accessories

Component Warranties:

• Pillows: 5-year warranty against deformation
• Mattresses (uBed): 10-year warranty against deformation

Consumables (NOT Covered):

• Leather upholstery
• Batteries

Warranty Coverage:

The warranty covers manufacturing defects under normal use conditions. It does NOT cover:

• Damage from misuse, abuse, or accidents
• Damage from unauthorised modifications or repairs
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage from improper installation (if not installed by Vibrahealth)
• Consumable items (leather, batteries)

Warranty Claims:

To make a warranty claim, contact us with your proof of purchase and description of the issue. We will assess the claim and, if valid, repair or replace the defective product or component at our discretion.

Limitation:

This warranty is in addition to, and does not affect, your statutory rights under Singapore law.

8. Returns and Refunds

Trial Before Purchase:

We strongly encourage all customers to try our products at the Wellness Lounge before purchasing. This helps ensure you are confident in your decision.

Returns:

Due to the nature of our products (furniture items that are delivered and installed in your home), we do not offer returns for change of mind. Please ensure you are satisfied with your choice before purchasing.

Defective Products:

If you receive a defective product, please contact us within 7 days of delivery. We will assess the issue and, if confirmed, arrange for repair or replacement under warranty.

Refunds:

Refunds are only provided in the following circumstances:

• Product is confirmed defective and cannot be repaired or replaced
• Product was not delivered within the agreed timeframe (and you choose to cancel)

Refunds will be processed within 14 business days to your original payment method.

9. Intellectual Property

Ownership:

All content on our website—including text, images, logos, graphics, videos, and software—is the property of Vibrahealth Pte Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited Licence:

You are granted a limited, non-exclusive licence to access and use our website for personal, non-commercial purposes. This licence does not include:

• Reproducing or distributing our content
• Modifying or creating derivative works
• Using our trademarks or logos without permission
• Framing or embedding our website on other sites

Trademarks:

“Vibrahealth”, the Vibrahealth logo, and related marks are trademarks of Vibrahealth Pte Ltd. “BGREEN” and “Turtlegym” are trademarks of their respective owners, used under licence or partnership agreement.

10. Limitation of Liability

Disclaimer:

Our website and services are provided “as is” without warranties of any kind, express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses.

Limitation:

To the maximum extent permitted by Singapore law, Vibrahealth Pte Ltd shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury or property damage arising from your use of our products (except where caused by our negligence)
• Any damages exceeding the amount you paid for the relevant product or service

Exceptions:

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under Singapore law

11. Indemnification

You agree to indemnify, defend, and hold harmless Vibrahealth Pte Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content or information you provide to us

12. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of third-party sites.

Your use of third-party services is at your own risk and subject to their terms and conditions.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. Please review our Privacy Policy at:

www.vibrahealth.com.sg/privacy-policy

14. Termination

We may terminate or suspend your access to our website or services at any time, without notice, for any reason, including if we believe you have violated these Terms.

Upon termination, your right to use our website ceases immediately. Provisions of these Terms that by their nature should survive termination will remain in effect.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating any legal proceedings, you agree to attempt to resolve disputes informally by contacting us at contact@vibrahealth.com.sg.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Vibrahealth Pte Ltd regarding your use of our website and services.

18. Contact Us

If you have any questions about these Terms, please contact us:

Vibrahealth Pte Ltd
1 Coleman Street, #B1-35, The Adelphi
Singapore 179803

📧 Email: contact@vibrahealth.com.sg
📞 Phone: +65 6100 1288
💬 WhatsApp: +65 6100 1288